Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the SkinVerse website, services, and products offered by SkinVerse, a brand owned and operated by Dr. Chiranjeev Chhabra Skin and Wellness Centre Private Limited ("Parent Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Eligibility

Our services are only available within India, and we do not offer our services to individuals outside of India. 

If you are under the age of 18, you should have the involvement and consent of a parent or guardian to use our services. We reserve the right to refuse service to anyone who we deem is not a suitable candidate for our services, or who violates our terms and conditions. By using our skincare consultation services, you represent and warrant that you are eligible to use our services and that all information provided by you is accurate and complete.

Services and Products

Skinverse offers a range of services and products related to skin care . These include online consultations with licensed dermatologists, cosmetic procedures, and a range of skincare products. 

Our services and products are designed to address various skin conditions and concerns, such as acne, aging, pigmentation, and more. Please note that our services and products have certain limitations and exclusions. Our online consultations are not intended to replace an in-person consultation with a licensed dermatologist. Our cosmetic procedures may not be suitable for everyone, and we may refuse to perform a procedure if we deem it unsafe or unsuitable for a particular individual. Additionally, our skincare products may not be effective for all skin types and conditions, and we make no guarantees as to their efficacy. It is important to consult with a specialist dermatologist before using any of our products or services, particularly if you have any pre-existing medical conditions or concerns. 

By using our services and products, you acknowledge and accept these limitations, exclusions, and disclaimers. Appointment Booking If you wish to make an appointment with Skinverse online, you can do so by visiting our website and selecting the "Book Now" button. Please note that availability may vary and we cannot guarantee immediate appointments. We reserve the right to cancel or reschedule appointments at our discretion. If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance to avoid any cancellation fees. 

Payment and Refunds

Skinverse accepts payment via multiple payment methods including credit/debit cards, net banking, UPI, and wallets. The pricing for services and products is mentioned on our website and may be subject to change without prior notice. We offer refunds on a case-by-case basis, as mentioned in our refund policy. In general, refunds will only be given in case of defective products or services. To request a refund, please contact our customer service team via phone or email, and fill out the refund request form. The refund process may take up to 5-7 days, and the refunded amount will be credited to the original payment method (except CoD) or the customer's wallet on our website. Please note that customized items and products that have been opened or used are not eligible for refunds. Sale or clearance items are also non-refundable. 

Privacy Policy

Skinverse is committed to protecting the privacy and security of our clients. We recognize the importance of safeguarding personal information and we comply with all applicable privacy laws and regulations. Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By accessing or using our website, products, or services, you agree to the terms of our Privacy Policy. Intellectual Property The content of our website, including but not limited to text, graphics, logos, images, and software, is the property of Skinverse and is protected by Indian and international copyright laws. 

Skinverse’ trademarks, service marks, and logos used and displayed on the website are registered and unregistered trademarks of Skinverse. All other trademarks, service marks, and logos used on the website are the property of their respective owners. Users are prohibited from using any content from the website without the prior written consent of Skinverse Governing Law The governing law that applies to the Terms and Conditions page of Skinverse is the law of New Delhi, India. Any disputes that arise from the use of our website, products, or services will be subject to the exclusive jurisdiction of the courts in Delhi, India.

Updates and Amendments

Skinverse reserves the right to update or amend these Terms and Conditions at any time. Any changes to the Terms and Conditions will be posted on this page, and the date of the last revision will be updated accordingly. It is the responsibility of the users to review these Terms and Conditions periodically and be aware of any changes. By continuing to access or use the website, products, or services after any revisions have been made, users agree to be bound by the revised Terms and Conditions. If any user does not agree with the new Terms and Conditions, they should immediately discontinue the use of the website, products, or services.